Банк Леуми(«Национальный банк Израиля»)

I hereby submit a formal complaint regarding the quality of service provided by the Contact Center of Bank Leumi. Over multiple interactions with the Contact Center, I have encountered recurring issues that indicate a consistent decline in service standards and professional conduct. Specifically, I wish to record the following concerns: 1. Inaccurate and inconsistent information Contact Center representatives have repeatedly provided information that later proved to be incorrect or inconsistent with explanations given by other representatives. This practice misleads customers and undermines trust in the bank’s guidance. 2. Excessive and unjustified call transfers Calls are frequently transferred between multiple representatives without clear explanation or necessity. This results in unnecessary delays and creates the impression that responsibility for resolving customer inquiries is being avoided. 3. Lack of accountability and case continuity No representative assumes responsibility for handling an inquiry from beginning to resolution. Customers are required to repeat the same information multiple times, which is inconsistent with reasonable customer service standards. 4. Unprofessional conduct There has been a noticeable increase in rude and inappropriate behavior during phone interactions, including raised voices, discourteous communication, and, in certain cases, abrupt termination of calls by representatives. Given Bank Leumi’s standing as a leading banking institution, I consider this level of service unacceptable and not in line with reasonable expectations of professional banking conduct. I respectfully request that the bank review the conduct and operations of its Contact Center, take corrective measures as necessary, and provide a written response addressing the issues raised in this complaint.

“תודה רבה לבנק לאומי על שירות מצוין. בעת קבלת כרטיס דביט קיבלתי הסבר ברור ומפורט, והתהליך עבר במהירות וללא בעיות. בסניף תמיד יש עובדים אדיבים וסבלניים שעוזרים גם בשאלות מורכבות. תודה מיוחדת לנציגי השירות הטלפוני דוברי הרוסית – תמיד עוזרים, מסבירים הכל בצורה ברורה ותומכים מאוד. בנוסף, האפליקציה מאוד נוחה לניהול חשבונות ותשלומים. תודה על השירות האיכותי ועל היחס האנושי!”

Снимала в банкомате деньги1200шк,аппликация показала ,что я сняла 1800,подала заявку-ответ что я сняла в другой день, хотя в аппликации все чётко расписано.В итоге выставили дурой ,и украли 600шк

Более свинского отношения сложно найти. Поддержка русского отсутствует. Служащие заняты чем угодно, но только не работой с клиентами. Хамство для этого банка - норма.